Video sent in by Jonathon regarding his Modloft bedroom set!
I received my chair yesterday. I absolutely love it!!!!!!!. I now wish that I had ordered two..."
-Cheryl, USA (Le Corbusier LC1 Chair in Brown and White pony hide with black leather arms)
"The chair is great. Exactly as expected, including the fabulous color. We love it..."
-Elizabeth and Allan, USA (Pierre Paulin Slice Chairs in Green Microfiber)
"The freight company was very good. They called me immediately when the order came in and we scheduled it for Friday. She then called Thursday afternoon informing me that the pieces had not made it to them, yet. She was very apologetic. We rescheduled for today and they called first and was on time. I love both of our chairs!! Your customer service is A+++"
-Leslie, USA (Eero Aarnio Hanging Ball Chair and Ball Chair)
"It was worth the wait. You may quote me on that. Thanks."
-Marc, USA (Eero Aarnio Ball Chair)
"Hi, just to let you know that I have received the two barcelona chairs and am very happy with them."
-Seb, Canada (World [Barcelona] Chairs)
"Hi, yes we received the chair and love it! We will be ordering more things
over the next year from Evinco. I was a bit nervous ordering over the
internet, but you made the process great. Keep up the great work and we
look forward to doing more business with you."
-Mike, USA (Le Corbusier LC4 Premium Chaise Lounge in Pony)
"We are very pleased."
-Terry, USA (Eero Aarnio Ball Chair)
"Well, thank you so much, it's very kind of you and your company. Charcoal grey or dark grey is the only other color that will work in my room. I will keep checking in case you add more colors. Again, my thanks and I do love my chair."
Lana, USA (Le Corbusier LC4 Recliner Chaise Lounge Chair)
"Hi, I got the Corbusier Lounge yesterday and I love it! The leather is the perfect color and soft and it looks awesome in my mid-century modern house!"
Doug, USA (Le Corbusier LC4 Chaise Lounge Chair)
"Hi, I wanted to let you know that the chair arrived today and looks great. I am very happy and will definitely look to your website again for future purposes. "
Steve, USA (Boston Leather Arm Chair)
"I received the loveseat yesterday from Roadway. It was undamaged and they were very easy to coordinate delivery with. I love it. The color is perfect and the quality is great. Thanks! "
Christine, USA (World [Barcelona] Loveseat)
"I was very impressed with the quality of the bench and the ease of assembly. I would buy from Evinco again and would recommend them to any friends. There was a slight delay in my order (about two weeks), but Evinco was accommodating in handling that delay, and customer service was always very responsive. Very good experience... well worth the very slight delay."
Scott, USA (World [Barcelona] Bench)
"Just wanted to let you know that I received my egg chair and I love it. Thanks for you great communication and fantastic guest service."
Lindy, USA (Eero Aarnio Style Egg Chair)
"I was so pleased when I found this merchant from a google search for 'modern furnishings'. I experienced outstanding customer service and the make an offer option with this merchant is a refreshing approach to purchasing, and best of all it works. Communication and customer satisfaction is definitely one of the high points of this merchant..very pleased with my purchasing experience and would definitely shop with this merchant in the future."
Val, USA (Le Corbusier LC1 Chairs and Noguchi Table)
"It's done! Once again, thanks a lot for all your help, it's been a pleasure! This is going to be a gift...I'm getting married in exactly a month (june 13th), and on september my fiance turns 26...and as his first birthday as my husband...I wanted something special, and I know he's crazy about this chair. But because of the wedding expenses, I couldn't really afford it.....but you made it possible....thanks!!!!"
Eillen, USA (Le Corbusier LC4 Lounge Chair Chocolate Brown)
"A quick note to inform you that my Le Corbusier finally arrived. The local delivery was handled flawlessly and in a most professional manner. The Le Corbusier perfectly complements the one we have and we are indeed most satisfied. Thank you for your tireless effort in moving the delivery procedure along. It is deeply appreciated."
Don, USA (Le Corbusier LC2 Loveseat)
"The ball chair is soooooo fabulous! My little grandson is over the moon! Thank you so much.
Jill, USA (Eero Aarnio Style Ball Chair)
"hi, the table arrived yesterday. i love it. thank you very much. happy 4th. best, dawn"
Dawn, USA (Eero Saarinen Tulip Marble Table 78")
"In this age of eCommerce, we as consumers enjoy the expedience of online shopping; the ability to order what we want whenever we have time to do it...day or night, and mostly without interaction with sellers. But that doesn't mean that we don't require or enjoy customer service. And good customer service isn't defined when everything goes right on an order. Unfortunately it is achieved when things go, well, not so right.
I recently ordered a bedroom set from Evinco Design, and well, had an occasion to learn about great customer service. First off, let me explain about their "Make an Offer" feature. You can essentially negotiate a fair price with Evinco on items that are drop-shipped directly from the manufacturer. Using their on-line chat, I was able to find out the information I needed.
After I placed the order, we learned that what I was trying to do was not possible with this set of furniture. And Customer Service worked the issue through with me and we came up with a satisfactory resolution to the problem. While the issue was in no way caused by Evinco, they promptly and effectively resolved the problem.
Consequently, I would not hesitate to recommend this eTailer and will no doubt use them again in the future."
Hank, USA (Modloft Items)
"A very positive experience. I found the best price on the couch I ordered. Evinco customer service contacted me to give me the shipping information and estimated delivery date. The one hiccup occurred when they informed me the white glove delivery service I ordered didn't go through properly, but they immediately refunded the extra charges. The delivery was scheduled for a four-hour window 12 days after my inital order. The delivery driver contacted me before arriving. I did have do give the YRC delivery driver directions to my house, but I would rather have to give directions than have the delivery go awry! The truck arrived on time. The couch was well-secured to a double pallet. The three boxes were well packed with no damage whatsoever. All parts were wrapped in plastic and everything was accounted for. The couch required minimal assembly (15 - 20 minutes). Now I'm enjoying my new couch, and I am extremely happy with evincodesign. I would purchase from them again, and would recommend them to my friends and family.
Kenneth, USA (Innovation USA Sly Deluxe Convertible Sofa)
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