All of our items are brand new and in new condition when shipped. We strive to make returns as hassle free as possible, and fully cooperate with the customer and shipping company during the course of a return. Please see our policies below.
Cancellation, Return, and Refund Policies:
» Orders may be canceled at any point prior to shipment with NO cancellation fee
» In stock items will be shipped within 2-4 business days
» Out of stock items and custom orders are subject to longer lead times and you will be notified
» If an item has already been shipped, and then canceled, please refer to the return policy. Feel free to contact us (email preferred) if you decide to cancel and we’ll let you know if your order has been shipped.
- Please see “Availability” on product page for more information- subject to change
» Once item has been delivered, customer has 3 days to contact us if dissatisfied.
»If customer decides to return item, there are absolutely NO restocking fees, however, Buyer would be responsible for Round Trip Shipping fees- and receive the balance in the form of IN-STORE CREDIT. We will coordinate a return shipment for you, HASSLE-FREE. Customer must wrap merchandise carefully up in original packaging and wait for further instructions.
If Merchandise is DEFECTIVE: We will repair or replace it, subject to company approval.
- Please note that Damages of your shipment sometimes do occur. If an item arrives damaged, please follow below directions and contact us immediately. We apologize in advance if this does happen. We will provide our best customer service in handling your damaged goods.
VERY IMPORTANT!!! UPON DELIVERY, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. If the item is damaged you must refuse it and send it back with the driver. Reject ONLY the merchandise that is damaged. PLEASE KEEP ANY PIECES THAT REMAIN IN GOOD CONDITION AND NOTATE ON THE DOCUMENTS.
REMEMBER, YOUR SIGNATURE MEANS YOU ARE SIGNING YOUR APPROVAL OF THE MERCHANDISE CONDITION.
If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box or crate broken off or loose tape on the box), please make note of the damage on the delivery receipt prior to signing for the product and Take PICTURES of an EXTERIOR and ITEM damages.
This will help us when filing insurance claim in case there is damage. Please Email us (reply to your Original order receipt) within 3 days of delivery if you have a damaged Item with detailed photos (exterior box) and description. Insurance claims have to be filed within 5 business (M-F) days of delivery or it will expire.
- Please contact us via Email (firstname.lastname@example.org) immediately in this situation.
- Customer will not be responsible for payment of shipping item back to us or any other fees associated with a damage return
» Store Credit for returns will be issued once the merchandise is back in warehouse and inspected.
» Refunds or Exhanges for Damaged merchandise will be issued after the claim is settled and approved.
» We will refund the buyer via company check after settled claim.
Please feel free to contact us if you have any other questions regarding our policies.