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Home >> FAQ'S
FAQ'S
Q: When will my order be shipped?
A: If your order is in stock at time of order, it will be processed and shipped within 2-3 business days. It may take a little longer to ship certain items even if they are in stock. Some warehouses require more time to prepare shipments than others. The longest it would take to ship an in stock item is 5 business days. Once shipped from the warehouse, all orders are delivered to you within 5 business days or less. Please check the "Availability" section on every item page for further info. Feel free to contact us for more accurate shipping info as well.

Q: When will my order be delivered?
A: Your order will be delivered within 5-8 business days after it ships from the warehouse. We would email you tracking information which you can track for a more accurate delivery date. The freight company will also call you to schedule delivery if you don't call them first. Feel free to call the freight company direct as well with your tracking number to schedule a delivery date if you'd like. Once an item is shipped, freight shipping usually takes roughly 5 business days nationwide.

Q: Has my order shipped yet?
A: Once your order ships, we will email you tracking information. If you haven't received tracking info yet, then your order is either being processed for shipment or not in stock. If it's not in stock, we would let you know right away.

Q: When will my credit card be charged?
A: Your credit card will be charged once we have final confirmation from the warehouse that your order is in fact in stock and will ship out immediately. We will then charge your credit card and process the order. Please see above for time period regarding shipping and delivery. We will NOT charge your credit card if your item is not in stock. Feel free to call us and check on availability of items before placing your order. Most items are in stock but please feel free to check. We're here to help.

Q: Do you offer trade or bulk discounts?
A: Yes we do. We are ready to work on any project, large or small, and offer generous discounts on bulk purchases. Feel free to contact us today regarding your project and furnishing needs, and we will create a quote for you. We work efficiently and quickly, and promise you will be very happy with our service and product quality.

Q: What type of leather is used?
A: The type of leather used depends on the item. Please contact us regarding the specific item you're interested in, and we'll let you know the type of leather used.

Q:Where is are you warehouses?
A: New Jersey or California and some items would be coming directly from Manufactures warehouse, which is located in the USA.

Q:What is the difference between top grain and aniline leather?
A:Top Grain and Aniline leather are both high quality 100% Italian leather. Compared to top grain leather, aniline leather is our premium leather and therefore there is an up charge for it depending on the item. Full aniline is a 100% natural leather, very soft, buttery, and a thicker leather by 0.4mm.

Q:How accurate is product images compared to actual Item
A:We understand when you can not see the item before you purchase it- but pricing is so much better that its hard to pass up! These are images direct from the distributor, but due to lighting or material type (marble, wood grain, veneer batches, Leather/fabric dye batches) we can not guarantee an exact match to image on our site. We recommend finding a manufacturer dealer in your area to view furniture or samples prior to purchase if you are concerned. Or depending on Manufacturer we can try to get sample swatches but take 2-3 weeks as we do not have on site.

Q: Warranty information?
A:Each manufacturer has their own polices, if any. Please contact us if problems are discovered. Evinco responsible to work with manufacturer directly on behalf of customer; however, as we are only the distributor and do not make any items, we cannot be held responsible for manufacturer defects.

Q:What is the difference between curbside shipping and inside delivery service?
A:Both forms of shipping refer to a type of freight delivery. Curbside shipping means the freight truck will pull up in front of your residence or business, and the customer will be responsible to carry the items from the truck to inside the home or building. Inside delivery, or white glove service, uses a two man delivery team which carries the items into your home or business, unloads the items, and places them in the spot of your choice. There is a surcharge for inside delivery. Feel free to inquire further into this before placing an order.

Q: Authentic or Replicas? A:Our Modern Classics are Replicas of the original Mid-century designer furniture.

Q:What is the difference between “Full Leather” and “Half Leather”?
A:Full leather: This option simply means that 100% of the upholstery material is genuine top grain leather, including the base, sides, and back of the furniture. No other materials are used. Half Leather or Leather Match means that the furniture has leather only in areas that directly touch your body when sitting such as the seat cushions and armrests. Other portions of the item, usually the base, sides, and back, is upholstered in a synthetic material such as vinyl or PVC, which are artificial leathers. This option is meant to provide the same look and feel as a full leather product, but at a lower price.
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