All of our items are brand new and in new condition when shipped. We strive to make returns as hassle free as possible, and fully cooperate with the customer and shipping company during the course of a return. Please see our policies below.
Cancellation, Return, and Refund Policies:
» Orders may be canceled at any point prior to shipment
» In stock items will be shipped within 7 days
» Out of stock items and custom orders are subject to longer lead times
* Please see “Availability” on product page for more information
» A 15% Production Fee will be incurred by the customer if order is canceled. The customer has up to 24 hours from the time he/she places the order to cancel their order before the cancellation fee is implemented.
* We must implement this policy due to the large amounts of custom orders
» An 85% refund will be given immediately if asked for by the customer
» Once item is delivered, we offer a 10 day money back guarantee if the customer is not completely satisfied with his or her item
» Buyer does pay a 15% restocking fee and pays for shipping the item back to us
o Before signing for delivery, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. If the item is damaged you must refuse it and send it back with the driver. Reject ONLY the merchandise that is damaged. Accept all of the merchandise that is not damaged.
+ Please contact us immediately in this situation.
+ A complete refund and or exchange will be given to the customer
+ Customer will not be responsible for payment of shipping item back to us or any other fees associated with a damage return
Please note: Our leather and fabric color charts may appear to look different on varying computer screens depending on resolution, brightness, etc. The colors we offer are portrayed as accurately as possible. Please feel free to ask us for color samples in order to fully assess your color choices. For example, if you order an item in Chocolate Brown leather and you receive the item in Chocolate Brown leather, we can not provide a full refund because that is in fact what was ordered and shipped. The customer does although have the option to return it with a 15% restocking fee and customer does pay to have the item shipped back to us. If the order was placed for Chocolate Brown leather, and you received Cowboy Brown leather, we would go ahead and issue a full refund and pay to have the item shipped back to us if the customer does not want it. This never happens but we want to state our return policy in order to provide full customer satisfaction and hassle free returns.
» Refunds will be handled immediately once the issue is resolved
» We will disclose all fees, and exact amount being refunded and why, prior to a refund
» We will refund the buyer in the same manner that the payment was received
Please feel free to contact us if you have any other questions regarding our policies.